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Engineering

Senior IT Support Manager

The Company

BenevolentAI unites technology with human intelligence to re-engineer drug discovery and deliver life-changing medicines. We have developed the Benevolent Platform®, a drug discovery platform built on powerful data foundations with state of the art machine learning and AI technology. Our technology empowers scientists to decipher the vast and complex code underlying human biology, find new ways to treat disease and personalise medicines to patients. Benevolent has active in-house R&D drug programmes in disease areas such as neurodegeneration, immunology, oncology and inflammation and has research and commercial collaborations with leading pharmaceutical and research organisations. The company is headquartered in London with a research facility in Cambridge (UK) and a further office in New York.

Who we are

We are an eclectic bunch at Benevolent, united by our belief that innovative thinking and purposeful technology can truly change outcomes for the better. Our mission is to re-engineer drug discovery and deliver life-changing medicines for patients in need and we do this by applying AI, machine learning and other advanced technologies to reinvent the ways drugs are discovered and developed. We strive to bring together unique skills and perspectives across biology, chemistry, engineering, AI research, informatics, precision medicine and drug discovery.

The Role

We’re looking for an IT expert to join BenevolentAI as a Senior IT Lead. In this capacity, you will supervise information technology (IT) support staff; oversee computer system and software maintenance and repair; assist with computer equipment purchasing and installation; and maintain networks and connectivity for users.

BenevolentAI is committed to growing diverse and inclusive teams. We welcome you to apply if the job description as a whole appeals, even if there are specific areas where you don’t have previous experience.

Primary Responsibilities

  • Completes projects by coordinating resources across the various offices, including but not limited to: IT tickets, data centre issue resolution, and on-call support.
  • Directs IT research into new technologies in accordance with user needs.
  • Specific attention paid to networking:
  1. Has got hands-on experience setting up, configuring and supporting Cisco or Juniper firewalls and routers in an enterprise-level environment/ISP
  2. Has got experience with in-depth network troubleshooting.
  3. Has got experience with network monitoring and telemetry solutions.
  • Initiates, coordinates, and enforces systems, policies, and procedures.
  • Builds and retains an effective team of IT professionals.
  • Maintains BenevolentAI’s corporate effectiveness and efficiency by defining and delivering strategic IT plans in alignment with the company’s business strategy.
  • Has extensive experience with scripting or automation – Python preferred.
  • Specific attention paid to IT security:
  1. Maintains a safe and secure environment including managing of controls for identity, physical access and network access.
  2. Implements and manages IT security controls for company endpoint, network, and cloud solutions.
  3. Monitors and reports on compliance with IT security policies and procedures.
  4. Maintains inventories for all hardware and software assets.
  5. Preserves availability of IT systems by implementing; high availability, backup, and disaster recovery procedures and control standards.
  6. Maintains an effective vulnerability and patch management program.
  • Maintains professional technical knowledge for themselves and their team, through professional development and training programmes.
  • Coordinates training and orientation for new BenevolentAI users. Helps them become familiar with relevant software, equipment, and networks.
  • Ensures all users benefit from effective technology and efficient access to all internal and external resources (Internet, VPN, Office365, etc). Continually assesses user needs, and improves IT over time to accommodate changes in requirements.
  • Establishes relationships with technology and component vendors. Monitors alternative solutions on the market and the costs associated with changing vendors.
  • Manages departmental budget. Tracks spending of all software, equipment, and IT staff.


We are looking for someone with

  • Experience managing teams, directing IT budgets, and setting strategic direction in alignment with senior leadership at the company.
  • Experience with multiple office locations across timezones.
  • Solid understanding of IT systems management for: Linux desktop, Linux servers, Windows, MacOS, Android, iPhone
  • Familiarity with multiple of the following technologies: Juniper, Okta, IPSec VPN, GitLab, GSuite, Office365, Cisco Meraki, AWS, Google Cloud
Optional:
  • A professional degree in a related field.
  • Certification in various IT specialisation.

Together, we envision a world in which no disease goes untreated. If you are benevolent, curious, want to tackle real world problems and are willing to embrace new ideas, hit that ‘apply’ button and join us.

Important Note

It has come to our attention that unfortunately fraudsters have been falsely offering jobs and set-up fake interviews under the guise of being a Benevolent recruiter. We therefore advise you to be very stringent about who is reaching out to you. Any enquiry from our team will only be made via the email careers@benevolent.ai or an email from this domain @benevolent.ai. Please flag any suspicious contact request to hello@benevolent.ai