IT Support Manager

With over 35 nationalities and a range of backgrounds represented in our Benevolent team, we aim to build an inclusive environment where our people can bring their authentic selves to work, be respected for who they are and the exceptional work they do. We welcome and actively encourage applications from all sections of society and are committed to offering equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, marital, domestic or civil partnership status, sexual orientation, gender identity, parental status, disability, age, citizenship, or any other basis. We see our diversity as an asset as we tackle challenging problems that bridge the gap between drug discovery and technology.

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The Role

We are seeking a well rounded IT Support Manager with knowledge of a broad range of technologies. You will be working on a range of different projects within our rapidly growing environment adopting a wide range of technologies on the cutting edge. This role will involve taking ownership of IT office support and taking it to the next level whilst operating and implementing new infrastructure. A vital part of the role is to work with teams with varying levels of technical expertise.

This is an excellent opportunity for someone progressing their IT career enabling them access to cutting edge technologies in a fast-paced environment allowing for rapid growth.

Primary Responsibilities

Providing in-person technical office support(hardware/software issues).
Installing, configuring and maintaining computer hardware, systems and basic office equipment(networks, printers, scanners, tablets, TVs).
Managing external vendors, suppliers and contractors.
Managing hardware stock, IT kit distribution and support.
Monitoring and maintaining computer systems and networks (Juniper and Meraki routers/switches).
Owning disaster recovery for networks and critical office infrastructure.
Working with external contractors and internal security teams to ensure network security and compliance with internal policies.
Documenting resolutions and building knowledge base articles.
Testing/implementing new technology/hardware and ensuring it meets business requirements.

We are looking for someone with

Experience providing IT office support and maintaining office infrastructure.
Experience managing external vendors and internal stakeholders.
Experience managing IT facilities teams.
A good understanding of Windows and macOS in a corporate environment, including hardware and software.
Ability to work independently and in a team environment.
An understanding of networking principles including TCP/IP, switches, WiFi and VPNs.
A flexible approach to supporting cross-functional teams with varying technical knowledge.
Willingness to embrace change and learn new skills.

Nice to haves:

A flexible approach to supporting cross-functional teams with varying technical knowledge.
MacOS, Linux and Mobile Device Management (MDM such as JAMF).
Experience with Linux laptop maintenance and Linux server maintenance.
Experience in maintaining formal backup and disaster recovery strategy including regular testing.
Experience managing Atlassian suite of products, including Jira Service Desk and Confluence.
Experience maintaining lab IT infrastructure.

We share a passion for being part of a mission that matters, and we are always looking for curious and collaborative people who share our values and want to be part of our journey. If that sounds like a fit for you, hit the apply button and join us.

About us

BenevolentAI unites AI with human expertise to discover new and more effective medicines. Our unique computational R&D platform spans every step of the drug discovery process, powering an in-house pipeline of over 25 drug programmes. We advance our mission to reinvent drug discovery by harnessing the power of a diverse team, rich with different backgrounds, experiences, opinions and personalities. In our offices in London and New York and research facility in Cambridge (UK), we work in highly collaborative, multidisciplinary teams, harnessing skills across biology, chemistry, engineering, AI, machine learning, informatics, precision medicine and drug discovery.

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team think about life at Benevolent. You can also find out more about us on LinkedIn and Twitter.