Join us.


IT Support Engineer

The Company

BenevolentAI unites technology with human intelligence to re-engineer drug discovery and deliver life-changing medicines. We have developed the Benevolent Platform®, a drug discovery platform built on powerful data foundations with state of the art machine learning and AI technology. Our technology empowers scientists to decipher the vast and complex code underlying human biology, find new ways to treat disease and personalise medicines to patients. Benevolent has active in-house R&D drug programmes in disease areas such as neurodegeneration, immunology, oncology and inflammation and has research and commercial collaborations with leading pharmaceutical and research organisations. The company is headquartered in London with a research facility in Cambridge (UK) and a further office in New York.

Who we are

We are an eclectic bunch at Benevolent, united by our belief that innovative thinking and purposeful technology can truly change outcomes for the better. Our mission is to re-engineer drug discovery and deliver life-changing medicines for patients in need and we do this by applying AI, machine learning and other advanced technologies to reinvent the ways drugs are discovered and developed. We strive to bring together unique skills and perspectives across biology, chemistry, engineering, AI research, informatics, precision medicine and drug discovery.

The Role

We are seeking a well rounded IT Support Engineer to lead our Cambridge site. You will be working on a range of different projects within our rapidly growing start-up environment adopting a wide range of technologies on the cutting edge. This role will involve taking ownership of the IT stack and taking it to the next level whilst maintaining and implementing new technologies. You'll be working across a variety of teams ensuring different levels of technical expertise is accommodated for.

BenevolentAI is committed to growing diverse and inclusive teams. We welcome you to apply if the job description as a whole appeals, even if there are specific areas where you don’t have previous experience!

Primary Responsibilities

  • Ownership of datacentre and office networking equipment (Juniper routers and switches, Meraki) and hardware.
  • Setting up, configuring and supporting Cisco or Juniper firewalls and routers in an enterprise-level environment/ISP
  • IT Support for Windows systems (Windows Server 2012/2016, Windows 7/10).
  • Implementing monitoring of office and datacentre equipment.
  • Active Directory user management, policies and automation around onboarding and offboarding users.
  • Administration of cloud-based VOIP and video conference systems.

We are looking for someone with

  • An understanding of networking principles including TCP/IP, switches, WiFi and VPNs.
  • A good understanding of MacOS & Windows in a corporate environment, including hardware and software.
  • A keen interest in Cloud technologies and containerised environments.
  • A flexible approach to supporting cross-functional teams with varying technical knowledge.
  • Experience with supporting MS Office, sharepoint, GSuite.

Optional, but a net plus:
  • AWS and/or GCP experience.
  • MacOS, Linux and Mobile Device Management (MDM such as JAMF).
  • Knowledge of Kubernetes and container technologies.
  • Experience implementing security frameworks and backup management projects.
  • Experience with Linux laptop maintenance and Linux server maintenance.
  • Working knowledge with one or more of the following services: Confluence, Jira, GitLab, Asana, Aha, Spoke, Impraise, Sage.
  • Experience deploying and maintaining Cloud based R&D applications in containerised environments (EKS), including migration into the Cloud (AWS).
  • Experience in implementing automation to streamline IT tasks (BetterCloud, Ansible, Scripting) with infrastructure as code.
  • Experience in developing and maintaining relationships with external vendors. (Gitlab, Atlassian, Apple, Amazon, MVS, Juniper)
  • Experience in managing multiple cloud environments (GSuite, Okta, O365, SSO, SAML) and inhouse systems.
  • Experience in maintaining of formal backup and disaster recovery strategy including regular testing.

Together, we envision a world in which no disease goes untreated. If you are benevolent, curious, want to tackle real world problems and are willing to embrace new ideas, hit that ‘apply’ button and join us.

Important Note

It has come to our attention that unfortunately fraudsters have been falsely offering jobs and set-up fake interviews under the guise of being a Benevolent recruiter. We therefore advise you to be very stringent about who is reaching out to you. Any enquiry from our team will only be made via the email or an email from this domain Please flag any suspicious contact request to