IT Support Engineer

With over 35 nationalities and a range of backgrounds represented in our Benevolent team, we aim to build an inclusive environment where our people can bring their authentic selves to work, be respected for who they are and the exceptional work they do. We welcome and actively encourage applications from all sections of society and are committed to offering equal employment opportunities regardless of sex, race, religion or belief, ethnic or national origin, marital, domestic or civil partnership status, sexual orientation, gender identity, parental status, disability, age, citizenship, or any other basis. We see our diversity as an asset as we tackle challenging problems that bridge the gap between drug discovery and technology.

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The Role

We are seeking a well rounded IT Support Engineer to lead our Cambridge site. You will be working on a range of different projects within our rapidly growing start-up environment adopting a wide range of technologies on the cutting edge. This role will involve taking ownership of the IT stack and taking it to the next level whilst maintaining and implementing new technologies. You'll be working across a variety of teams ensuring different levels of technical expertise is accommodated for.

BenevolentAI is committed to growing diverse and inclusive teams. We welcome you to apply if the job description as a whole appeals, even if there are specific areas where you don’t have previous experience!

Primary Responsibilities

Ownership of datacentre and office networking equipment (Juniper routers and switches, Meraki) and hardware.
Setting up, configuring and supporting Cisco or Juniper firewalls and routers in an enterprise-level environment/ISP
IT Support for Windows systems (Windows Server 2012/2016, Windows 7/10).
Implementing monitoring of office and datacentre equipment.
Active Directory user management, policies and automation around onboarding and offboarding users.
Administration of cloud-based VOIP and video conference systems.

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We are looking for someone with

An understanding of networking principles including TCP/IP, switches, WiFi and VPNs.
A good understanding of MacOS & Windows in a corporate environment, including hardware and software.
A keen interest in Cloud technologies and containerised environments.
A flexible approach to supporting cross-functional teams with varying technical knowledge.
Experience with supporting MS Office, sharepoint, GSuite.

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Optional, but a net plus:

AWS and/or GCP experience.
MacOS, Linux and Mobile Device Management (MDM such as JAMF).
Knowledge of Kubernetes and container technologies.
Experience implementing security frameworks and backup management projects.
Experience with Linux laptop maintenance and Linux server maintenance.
Working knowledge with one or more of the following services: Confluence, Jira, GitLab, Asana, Aha, Spoke, Impraise, Sage.
Experience deploying and maintaining Cloud based R&D applications in containerised environments (EKS), including migration into the Cloud (AWS).
Experience in implementing automation to streamline IT tasks (BetterCloud, Ansible, Scripting) with infrastructure as code.
Experience in developing and maintaining relationships with external vendors. (Gitlab, Atlassian, Apple, Amazon, MVS, Juniper)
Experience in managing multiple cloud environments (GSuite, Okta, O365, SSO, SAML) and inhouse systems.
Experience in maintaining of formal backup and disaster recovery strategy including regular testing.

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We share a passion for being part of a mission that matters, and we are always looking for curious and collaborative people who share our values and want to be part of our journey. If that sounds like a fit for you, hit the apply button and join us.

About us

BenevolentAI unites AI with human expertise to discover new and more effective medicines. Our unique computational R&D platform spans every step of the drug discovery process, powering an in-house pipeline of over 25 drug programmes. We advance our mission to reinvent drug discovery by harnessing the power of a diverse team, rich with different backgrounds, experiences, opinions and personalities. In our offices in London and New York and research facility in Cambridge (UK), we work in highly collaborative, multidisciplinary teams, harnessing skills across biology, chemistry, engineering, AI, machine learning, informatics, precision medicine and drug discovery.

Want to do a little more research before you apply?

Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team think about life at Benevolent. You can also find out more about us on LinkedIn and Twitter.